Frequently asked questions
Find answers to common questions.
QHow do I order a custom cake?
Pick an open pickup date on the calendar, choose the size, flavor and design, then pay the deposit by card. Your order goes straight to the bakery.
QHow far ahead do I need to order?
At least 2 days before pickup. Weekends fill up first, so 1–2 weeks ahead is safest for Saturdays.
QCan I send a photo of the design I want?
Describe it in the design notes and choose "Custom theme". We'll email you if we have questions. You can also bring the photo to the shop.
QWhy are some dates grayed out?
Each day can only take a set number of cakes. When a day is full, or the bakery has closed it, you can't pick it.
QWhen can I pick up my cake?
Pickup hours are 10:00 AM – 6:00 PM at 2418 SE Division St, Portland. We'll email you when your cake is ready.
QHow much is the deposit?
30% of the cake price, paid by credit or debit card when you order. The rest is paid at pickup.
QCan I get my deposit back?
Cancel 7 or more days before pickup for a full refund. 3–6 days before, we refund half. Less than 3 days before, the cake is already in progress, so the deposit can't be refunded.
QHow do I sign up?
Sign up in a minute with your email or your Google account.
QI forgot my password.
Use "Forgot password?" on the login screen to set a new one.
Didn't find your answer?
We reply within one business day.